1. Introduction

Tarsoft Care ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide to us when you:

Register for an account
Use our Service
Contact us for support
Subscribe to our newsletter or marketing communications

This information may include your name, email address, phone number, company name, business registration number, and other information you choose to provide.

2.2 Usage Data

We automatically collect certain information when you access and use the Service, including:

Device information (IP address, browser type, operating system)
Usage patterns and preferences
Log files and analytics data
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process your transactions and manage your account
Send you administrative information, such as updates, security alerts, and support messages
Respond to your comments, questions, and requests
Monitor and analyze trends, usage, and activities in connection with our Service
Detect, prevent, and address technical issues and fraudulent activities
Comply with legal obligations and enforce our terms and policies

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your personal information
Portability: Request transfer of your personal information to another service
Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assume no responsibility for, the privacy policies or practices of any third-party websites or services.

We encourage you to review the privacy policy of every website you visit.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

By using our Service, you consent to the transfer of your information to facilities located outside your jurisdiction.

12. Mobile App Permissions Disclosure

The Tarsoft Care mobile application requires the following device permissions to deliver its features. We only request permissions that are necessary for the Service to function properly.

12.1 GPS / Location Tracking

The app requests access to your device's GPS and location services to support attendance check-in/check-out, verify work-site presence, and enable location-based features. Location data is collected only during active use of relevant features and during designated working hours as configured by your employer. You may disable location access at any time through your device settings, though this may limit certain app functionalities.

12.2 Camera Access

The app requests camera access to allow you to capture photos for task documentation, facility inspections, incident reporting, and profile picture uploads. Images captured through the app are uploaded securely to our servers and are accessible only to authorised personnel. We do not access your camera in the background or without your knowledge.

12.3 Storage / File Access

The app requests access to your device's storage to allow uploading of documents and images related to your tasks, and to save downloaded reports or attachments for offline viewing. We access only the files you explicitly select or that the app generates; we do not scan, read, or transmit any other files on your device.

12.4 Push Notifications

The app requests permission to send push notifications to keep you informed of task assignments, ticket updates, attendance reminders, and important system alerts. You may manage or disable push notifications at any time through your device settings or within the app's notification preferences.

13. Workforce Monitoring & Tracking Disclosure

Tarsoft Care is a workforce management platform used by organisations to manage their operations. As part of providing this Service, the following monitoring and tracking activities may be conducted as directed by your employer or the organisation that has deployed the Service:

13.1 Attendance Tracking

The app records your clock-in and clock-out times, attendance status, and work shift details. This data is used by your employer to manage scheduling, payroll, and compliance. All attendance records are stored securely and are accessible only to authorised administrators within your organisation.

13.2 Location Tracking During Work

When configured by your employer, the app may record your GPS location at check-in and check-out points, or periodically during active work sessions, to verify your presence at designated work sites. Location tracking is only active during work-related activities and is not conducted outside of your configured working hours. You will be informed when location tracking is active.

13.3 Task and Ticket Activity Monitoring

Your interactions with tasks, work orders, tickets, and service requests within the app are recorded to provide an audit trail and to help your organisation measure productivity and service delivery performance. This includes timestamps of task updates, status changes, remarks submitted, and files uploaded. This information is used solely for operational management purposes by your employer.

14. Account Deletion & Data Removal Policy

You have the right to request the deletion of your account and associated personal data at any time, subject to the conditions below.

14.1 In-App Deletion Process

To delete your account, navigate to Profile > Account Settings > Delete Account within the app. You will be prompted to confirm your intent. Once confirmed, your account will be scheduled for deletion.

Personal profile data (name, email, phone, profile picture) will be permanently deleted within 30 days of the deletion request.
Operational records (attendance logs, task activity, ticket history) may be retained for up to 7 years as required by applicable law and as part of your employer's contractual obligations to us.
Once deleted, your account cannot be recovered. You will need to re-register if you wish to use the Service again.
If your account was created by an organisation (employer-managed account), the account deletion must also be approved by your organisation's administrator.

For further assistance with account deletion, please contact us at privacy@tarsoft.com.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@tarsoft.com
Website: www.tarsoft.com
Address: [Your Company Address]

Privacy Policy